Leading a team

Team Leading and Management

Around 3.2 million people help to keep businesses running in the public, private and not-for-profit sectors. This includes registered directors, company and chartered secretaries, general administrators and specialist administrators who, in addition to general administration skills, also need sector-specific knowledge to fulfil job roles such Team Leaders and Management.

Progression opportunities

Level 2 & 3

team leading

Level 4 & 5

management

 

What you will learn

Level 2 & 3

Team Leading and Management Apprenticeship framework diagram

Level 4 & 5

Level 4 and 5 leadership and management

Level 2 Diploma in Team leading
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Mandatory Units

  • Manage personal performance and development
  • Communicate work-related information
  • Lead and manage a team
  • Principles of team leading
  • Understand business

Optional Units

Group B

  • Develop working relationships with colleagues
  • Contribute to meetings in a business environment
  • Principles of equality and diversity in the workplace
  • Promote equality, diversity and inclusion in the workplace
  • Manage team performance
  • Manage individuals’ performance
  • ...and many more

Group C

  • Health and safety procedures in the workplace
  • Store and retrieve information
  • Handle mail
  • Employee rights and responsibilities
  • Deliver customer service
  • Understand customers
  • Resolve customer service problems
  • Negotiate in a business environment
  • ...and many more

 

Level 3 Diploma in Management
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Mandatory Units

  • Manage team performance
  • Principles of people management
  • Principles of business
  • Principles of leadership and management
  • Manage personal and professional development

Optional Units

Group B

  • Promote equality, diversity and inclusion in the workplace
  • Manage individuals’ development in the workplace
  • Chair and lead meetings
  • Manage conflict within a team
  • Procure products and/or services
  • Implement change
  • ...and many more
  • Group C
  • Buddy a colleague to develop their skills
  • Contribute to the improvement of business performance
  • Develop a presentation
  • Deliver a presentation
  • Gather, analyse and interpret customer feedback
  • Health and safety procedures in the workplace
  • Review the quality of customer service
  • ...and many more

 

Level 4 Diploma in Management
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Mandatory Units

  • Provide leadership and management
  • Develop and implement an operational plan
  • Develop working relationships with stakeholders
  • Manage personal and professional development

Optional Units

Group B

  • Develop and maintain professional networks
  • Encourage learning and development
  • Initiate andimplement operational change
  • Discipline and grievance management
  • Manage a tendering process
  • Manage physical resources
  • Prepare for and support quality audits
  • Conduct quality audits
  • Manage a budget
  • Manage a project
  • Manage business risk
  • Manage knowledge in an organisation
  • Manage redundancy and redeployment
  • Promote equality, diversity and inclusion in the workplace
  • Manage team performance
  • Manage individuals’ performance
  • Manage individuals’ development in the workplace
  • Chair and lead meetings
  • Manage conflict within a team
  • Procure products and/or services
  • ...and many more

Group C

  • Manage health and safety in own area of responsibility
  • Contribute to the design and development of an information system
  • Manage information systems
  • Manage events
  • Manage customer service operations
  • Review the quality of customer service
  • Contribute to the improvement of business performance
  • Negotiate in a business environment
  • Resolve customers’ problems
  • Resolve customers’ complaints
  • Analyse competitor activity
  • Developing sales proposals
  • Prioritising information for sales planning
  • Manage customer service operations

 

Level 5 Diploma in Management and Leadership
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Mandatory Units

  • Contribute to the development of a strategic plan
  • Design business processes
  • Manage strategic change
  • Provide leadership and management

Optional Units

Group B

  • Establish business risk management processes
  • Promote equality of opportunity, diversity and inclusion
  • Develop and manage collaborative relationships with other organisations
  • Optimise the use of technology
  • Manage product and/or service development
  • Manage strategic marketing activities
  • Develop and implement an operational plan
  • Encourage learning and development
  • Discipline and grievance management
  • Develop working relationships with stakeholders
  • Manage a tendering process
  • Manage physical resources
  • Manage the impact of work activities on the environment
  • Prepare for and support quality audits
  • Conduct quality audits
  • Manage a budget
  • Manage a project
  • Manage business risk
  • Manage knowledge in an organisation
  • Recruitment, selection and induction practice
  • Manage redundancy and redeployment
  • Lead the development of a knowledge management strategy
  • Lead the development of a quality strategy
  • Lead the development of a continuous improvement strategy
  • Develop and maintain professional networks

Group C

  • Manage health and safety in own area of responsibility
  • Contribute to the design and development of an information system
  • Manage information systems
  • Manage events
  • Manage customer service operations
  • Review the quality of customer service
  • Developing sales proposals
  • Prioritising information for sales planning

 

 

Apprenticeships
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