retail skills

Retail

Retail is the sale of goods and services from individuals or businesses to the end-user. Retailers are part of an integrated system called the supply chain. A retailer purchases goods or products in large quantities from manufacturers directly or through a wholesale, and then sells smaller quantities to the consumer for a profit. Retailing can be done in either fixed locations like stores or markets, door-to-door or by delivery. In the 2000s, an increasing amount of retailing is done using online websites, electronic payment, and then delivered via a courier or via other services.

Progression opportunities

retail skills

What you will learn

retail skills intermediate and advance apprenticeship framework diagram

 

Level 2 Certificate in Retail Skills
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Mandatory Units

  • Work effectively in your retail team

Optional Units

Group B

  • Receive goods and materials into storage
  • Stock rotation
  • Process returned goods
  • Display goods
  • Sales promotions
  • Dealing with queries and complaints
  • Demonstrate products to customers
  • Payment transactions
  • ...and many more

Group C1

  • Maintain food safety
  • Sorting donated good for resale or recycling
  • ...and many more

Group C2

  • Audit stock levels and stock inventories
  • Manage staff to received goods
  • Manage displays and evaluate their effectiveness
  • Staff rotas and scheduling
  • Monitor and support secure till use
  • ...and many more

 

Level 3 Diploma in Retail Skills Management
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Mandatory Units

  • Work effectively and support others in a retail organisation

Optional Units

Group B1

  • Audit stock levels and stock inventories
  • Source required goods and services
  • Maintain and manage availability of goods on display
  • Manage the payment transaction process
  • Contribute to continuous improvement
  • Produce staff rotas and schedules to help a team to achieve its targets
  • Monitor and maintain health and safety
  • ...and many more

Group B2

  • Set objectives and provide support for team members
  • Plan, allocate and monitor work of a team
  • Effective decision making
  • Managing conflict in a team
  • Manage or support equality of opportunity, diversity and inclusion in own area of responsibility

Group B3

  • Organise delivery of reliable customer service
  • Improve the customer relationship
  • Solve customer service problems
  • ...and many more

 

Level 3 Diploma in Retail Skills Sales Professional
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Mandatory Units

  • Work effectively and support others in a retail organisation

Optional Units

Group B

  • Audit stock levels and stock inventories
  • Source required goods and services
  • Maintain and manage availability of goods on display
  • Manage the payment transaction process
  • Contribute to continuous improvement
  • Produce staff rotas and schedules to help a team to achieve its targets
  • Monitor and maintain health and safety

Group C

  • Provide sales and support on a range of specialist products and services
  • Organise delivery of reliable customer service • Improve the customer relationship
  • Monitor and solve customer service problems
  • Promote continuous improvement
  • ...and many more

 

Level 3 Diploma in Retail Skills Visual Merchandising
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Mandatory Units

  • Work effectively and Support Others in a Retail Organisation

Optional Units

Group B

  • Choose merchandise to feature in visual merchandising displays
  • Manage the use of signage and graphics in visual merchandising displays
  • Evaluate the effectiveness of visual merchandising displays
  • Manage budgets for visual merchandising projects
  • Contribute to improving a retails organisations visual merchandising policy
  • Design visual merchandising display layouts

Group C

  • Stock control
  • Make propos and decorate fixtures and panels for visual merchandising displays
  • Deputise for the leader of a retail team
  • Contribute to the continuous improvement of retail operations within own area of responsibility
  • and many more…

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