customer satisfaction
 

Customer Satisfaction

GP Strategies Training Limited (GPSTL) has over twenty year's experience in the development and delivery of vocational training and Apprenticeship programmes.

At GPSTL, we are committed to exceeding our customers' expectations by fulfilling the workforce development and business support needs of all companies and their employees. To this end, we carry out learner and employer satisfaction surveys, with the results published publicly via the UK Government's FE Choices, with performance indicators held on the National Careers Service website.

Learners

The survey captures learners’ experiences of their college or training organisation through a series of questions ranging from ‘‘How satisfied or dissatisfied are you with the teaching on your course?’’ through to ‘’How likely is it that you would recommend the college to friends or family?’.

The Learner Satisfaction Survey performance indicator score is calculated for each eligible college or training organisation. This enables comparisons to be made against other college or training organisations of the same organisation type and also allows comparisons against any college or training organisations for which a score has been calculated.

CLICK HERE for Learner Satisfaction Survey 2016 to 2017 - Provider Report May 2017

Employers

The survey captures employers’ perceptions on the quality of the training provided and the responsiveness of their college or training organisation to the employer’s needs.

The scores calculated for each college or training organisation enable comparisons about their performance to be made against other colleges or training organisations of the same organisation type and against all the colleges and training organisations which completed the survey and passed the necessary quality thresholds.

Below is our latest Customer Service Employer Review June - July 2017:

Apprenticeships
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